1. After making the order, when will you send me the goods?
In general, we will ship the goods to you in 1 days, if we dont have in stock, we will ship to you in 3 days; If there are something special situation, we will notice you by email or Trade Manager.
2. What is the tracking number?
As the tracking number, it is a series code or number so that you can track the package online in real time and know well where & when is the package.
3. Where is my tracking number?
In general, we will upload the tracking number on the Alibaba, and you can find the tracking number on your Alibaba black ground with relevant order.
4. Where can I track my package?
In general, once we upload the tracking number on the Alibaba, we will choose the relevant shipping company, and then you can track the goods on the relevant shipping company with the tracking number. As follow, I list the website of shipping company for your reference.
5. Is there a remote surcharge?
No, but if you are in a remote area, you will need to pay remote freight to DHL, FedEx, TNT or others express.
6. How long will the parcel be arrived?
The delivery time will vary according to different countries and will be affected by weather and big holidays. In general, express is about 3-10 day, post is about 7-25 days. We list the estimated time for your reference as follow:
Estimated Time: Australia (3-10 days), Brazil (4-30 days), Russia (9--20 days), France (9-15 days), Korea (3-9 days), Netherlands (13-25 days), United Stated (4-10 days), Turkey (10-20 days), Spain (3-20 days), India (7-20 days), United Kingdom (1-20 days).
7. What's the "Held by Customs"?
It means checking by customs. In most cases, it will released by customs directly after several days common check. Please wait with more patience and do not worry.
8. How about the Custom Fee?
Due to different countries with different custom rules, it is impossible for us to know every country custom rules; if the package is held by custom, don't worry about it, please contact your local custom or shipping company or our staff, they will provide you the professional service.
Offline trade shows attended(1times)
